POST - LAUNCH MANAGED SERVICES

Vaimo offers managed services that are custom tailored just for your needs and expectations. There are many services that continue to play a significant role even after the initial golive of your new eCommerce site - such as hosting, support and site maintenance. This is why Vaimo assigns a dedicated key account manager to each one of the clients whose projects have reached maintenance mode. Your account manager will be there for you whenever you need advice on your online store and works closely together with our project management team. 

HOSTING

Combining your hosting and eCommerce platform supplier into one is the smart way to go! Our hosting service is set up to support Magento in the best way possible making sure your site is up and running.

  • High performance, high availability 
  • Load balancing
  • Redundancy
  • Caching framework

    SUPPORT

    Our Magento certified team of support specialists are there for you during agreed support hours. Vaimo offers support in different languages and for different time zones.

    • Phone, Email
    • Knowledge base online
    • Time zones, languages


      SLA

      Our SLAs (Service Level Agreements) are unique for every client and mirror their needs and specifications. With our wide variety of bespoke SLA packages you can extend your support service to cover 24/7 help as well as other services including in the following packages:

      • Hardware SLA
      • Application SLA

      ACCOUNT MANAGEMENT

      • Single point of contact for each client for communication and visibility.
      • Support and project management teams work together for your benefit.
      • A key account manager is there for you whenever you need advice on your online store.

        MAGENTO TRAINING

        • General Magento basics are included in our standard offering.
        • We also offer customised training courses on demand.

          SITE MAINTENANCE

          • Surveillance 
          • Patches
          • Anti-attack measures

            Interested in learning more? Contact us